Item: Gong
Rating: 10
Author: Jason Finkelstein, MBA

Overall Satisfaction with Gong

Use Cases and Deployment Scope

I use Gong to relisten to my calls - I don't need to take perfect notes during the call and can focus on the client or ask deeper questions, knowing I can relisten to the call after. I also listen to calls with managers for "game-film" sessions.

Pros and Cons

Pros

Analytics
Recordings
Talk time vs. key words.

Return on Investment

Increased Revenue and ROI.
Greater alignment with cross-collaboration partners.
Self-improvement and business process.

Usability

Some of the analytics and things to use within Gong can be hard to use/hard to find. Takes a bit longer than I'd like to find what I'm looking for, but I always end up finding it so no big deal!

Relevant and Accurate Insights

It has not. I really only use it to listen back on calls for further note-taking, long times between meetings for a refresh, or for a game film to see how I can improve on the next call.

Key Insights

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Outreach, High Velocity Sales, Zoom

Likelihood to Recommend

Gong is great to participate in-game films. Listening to previous calls to see where I can be better, ask better or deeper questions, and learn to listen to better opportunities for close/referral asks.

Comments

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Gong is a must for Sales People!