Overall Satisfaction with Gong
Gong is an extremely important tool for my organization, as we use it as a way to constantly review our work and grow in our role. Gong provides my team with an easy and effective way to review calls for not only ourselves but our team members. This aids in our ability to grow in our own role by building off of the best practices of others within our team. This has been especially handy given that we work remotely and don't have the ability to listen to the calls of colleagues happening a desk or two away. Gong also provides great metrics for better understanding how to optimize our calls. Information regarding patience levels, engagement times, and much more help us adjust our calls to create a better experience for our clients. The system is also user friendly and easy to navigate. I highly recommend this platform!
- Recommendations and metrics after calls
- Usability and accessibility to recordings
- Fast and efficient recordings
- Faster recordings provided
- Optomized email notifications regarding calls
- Time saved on reviewing calls
- Time saved on generating share links for calls
- Positive feedback from clients receiving copies of Gong calls
I feel that Gong has given extremely accurate and actionable insights. When they give feedback on calls, they also give recommendations that we can build off of. These recommendations are actionable and constantly drive me to be more mindful of certain things like patience levels and engagement.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes