Overall Satisfaction with Gong
Gong is used for recording and transcribing our client and internal meetings. Super useful as it is easy to create post-meeting notes, share the recording with clients and go from there. The reminder sent to keep our deals warm is splendid! It is also easy to review the meetings, look for specific words, whether certain areas of a product were covered, call scoring, reviewing and so much more.
- Call recording
- Call transcribing
- Easy to add the notetaker to meetings
- even better transcribing with various accents
- better call recording quality
- better user interface
- Great for reminding you if a deal is getting colder
- Reminders for deals who have had recent engagement
- It also. helps us evaluate our meetings in a sense of optimizing, understanding our approach towards those calls, and to improve them even further
Gong is super easy to use. Not much input is necessary from the employee side. I love how easy it is to invite the notetaker to a meeting. You even get a very nice email confirmation about this. The recording quality is acceptable and it helps with client engagement and sharing the meetings internally when necessary
Gong is providing actionable insights, but sometimes they are difficult to understand. So, these insights could potentially be more simplified, or simply organized in a more easy-to-process way. However, the way we use Gong, it is providing plenty of usable stuff. that is making our job so much easier on daily basis.
Do you think Gong delivers good value for the price?
Are you happy with Gong's feature set?
Did Gong live up to sales and marketing promises?
Did implementation of Gong go as expected?
Would you buy Gong again?
Gong is fantastic for recording and transcribing calls. You don't have to worry about note-taking yourself. Clients are very excited when they see the meetings shared. Very easy to choose for how long the recording is going to be available to clients. Keyword search is also fantastic. Gong is great overall for meetings. Sometimes clients may not be comfortable with it, but they are not Gong to blame