By working with Gong, we can learn quickly and effectively from customer experiences
June 21, 2022
By working with Gong, we can learn quickly and effectively from customer experiences
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong is properly ideal for income and patron achievement groups, or simply absolutely everyone who's patron-facing. I do not suppose that Gong could be useful for groups who particularly paintings internally, like IT, product, etc. I've located once I become at the income side, I used Gong the most, so I ought to tag my supervisor and ask for remarks round what I ought to have located higher, how I ought to have executed higher discovery with a prospect, etc. Gong may be very properly-best for earnings businesses wherein recording calls gives you the capability to provide first-rate assurance and share statistics at some point of businesses.
Pros
- Intuitive and User Friendly UI
- AI does a good job flagging important topics and red flags.
Cons
- Doesn't capture touchpoints and conversations that contribute to moving a deal forward outside of emails, meetings, and phone calls
- No way to add LinkedIn messages, log SMS conversations, or in-person meetings which can mean missing data points for the AI.
- The predominant issue for our crew is a limitless transcription and having a transcription fine that is ideal enough. Our crew benchmarked the software program towards Google and AWS, and we located out that Gong makes use of their proprietary transcription software program. And it seems like Gong's transcription software program has been skilled in particular on assembly recordings (Zoom) and on phone calls.
- We additionally love the video playback function in Gong is exciting to use. They have functions like highlighting works because the speaker talks, seeing every speaker's communication tracks underneath the player, pace manage as much as 2.5x for the playback, and a manner to decrease the video view to the lowest proper of the screen.
Sales are hard. Gong lets our income reps get judgment-unfastened training and study from their peers. It lets in them look at what they are doing properly in their conversations and what they want to enhance from an impartial perspective. It is also assisting our management group in higher apprehending in which our offers burst off the rails and why, and the way to distinguish them from prevailing offers in advance withinside the income process. Basically, it allows us to mirror successes on destiny possibilities via way of means of assisting us to perceive what wins and what loses.
We still used Zoom but we switched from their recordings to Gong because it was not robust at all
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
Please log in to join the conversation