Gong Review
November 17, 2022

Gong Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong's technology helps us gather information and records from meeting and create meeting notes from them right away. In addition to that, the admin console is an easy way to manage, monitor, and receive logs and calls from our employees. I would recommend using Gong in case you are offering a SAAS platform.

Pros

  • Creation of meeting notes
  • Describing the call
  • Sharing the participants and managing the timing of each call
  • Admin console
  • Logs and reports

Cons

  • The meeting notes could be better for non-english speakers.
  • The admin side could be improved.
  • I would like to see recording alerts and notifications.
  • Time saving
  • Increased revenue
  • Easier closure of deals
It could be better in terms of copywriting. Seems like it does not detect meetings in Hebrew very well. I'm not sure about other languages since I did not give them a shot as of today. With that being said, it allows you to modify the meeting notes so it does bring you value.
Being able to type in the meeting notes of the meetings with potential buyers is a great AI experience that Gong gives us as part of the product. The insights that the product gives us about past meeting does bring us value and help us get information about what we had.
By getting relevant info from calls, we are able to monitor and suggest action plans based on insights and meeting notes provided by the app. We were able to locate trends, monitor them, and use them along the way. Being able to manage it by teams is a great value.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong would be great for any seller or account manager to manage his calls and meetings. Being able to document the meeting notes and save them for a later date with zero time waste is a huge benefit for sales personnel and to someone who is meeting with other people on a daily basis and needs such a solution.

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