Great tool for customer facing teams
April 24, 2025
Great tool for customer facing teams
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong to record all of our calls, send up follow up notes & actions, and we use the AI tool to search through previous calls to find certain snippets. We also use it for training & feedback, where members of the team will review certain calls that may be strong to improve their technique or leaders will review calls to provide feedback and contribute to a training programmer.
Pros
- Notetaking
- AI tool to search for certain snippets
- Training tool
Cons
- Duplication of notes
- Incorrect actions
- The tool has saved me time, as I don't have to take notes on my calls anymore
- I have up-skilled through notes and feedback shared from colleagues
- I'm more present on calls as I don't have to take notes
Gong has provided us with follow-up actions, as well as insight into pause time and a variety of other conversation metrics which have guided performance related conversations
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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