Item: Gong
Rating: 8
Author: Verified User

Overall Satisfaction with Gong.io

Use Cases and Deployment Scope

Gong io is being used widely across the organization to review calls. It is a great record of what was said in a call, and we can use parts of calls to coach/train others.

Pros and Cons

Pros

It's pretty quick.
Easy to use!
Loads quickly.

Cons

Takes time for conversations to upload.
More stats/metrics.
Interface could use an update.

Talkdesk loads quicker but Gong's interface gives slightly more options. However, Talkdesk has a much better statistic and metric system, in my humble opinion. It's also easier to switch between clients and calls on Talkdesk, but not by much. The difference is slight, at best. Both have their advantages and both are fairly easy to use.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

Talkdesk, Cisco ASA 5500-X with FirePOWER Services, Adobe Experience Manager

Likelihood to Recommend

I could see it being well used in areas like a call center, an outbound sales company, and really any kind of inbound or outbound call based organization. I could see it being valuable with nonprofit organizations that make a lot of calls as well.

Comments

Please log in to join the conversation

Gong.io Review