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Gong: Not just for sales teams
March 05, 2020

Gong: Not just for sales teams

Christopher Gomes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We use Gong across our entire organization to record customer and prospect calls. It helps us record, transcribe, and learn from key conversations. As a completely remote company that does everything over Zoom, it helps us build alignment.
  • Recording sales calls so we can coach sales team members after.
  • Transcribing calls so product team can search for keywords ("Who asked for that feature again?").
  • Highlighting who was speaking when so we can ensure we're asking open-ended discovery questions.
  • Minor, but sharing snippets of calls with team members can be a little clunky.
  • Minor, but finding calls in a library of thousands of calls is sometimes clunky - can't always find what i'm looking for.
  • Faster time to product-market fit.
  • Accelerated sales process, closing deals faster.
  • Faster employee onboarding ("Go watch a few Gongs to onboard").
Have not had to rely on customer support.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Our sales team relies heavily on Gong. As a Product Manager for a B2B SaaS product, I also rely heavily on Gong to record customer discovery calls, listen to calls that I missed to better understand our customer, and to share snippets with team members to help everyone better understand our customer and the problems we're solving for them.

It's not perfectly suited for high-fidelity recording, sometimes I've used it to document bugs or create instructional recordings, but the videos are compressed so it can be hard to see the screen. Better to use QuickTime for that.