Fantastic tool for coaching and call recording sharing
June 15, 2021
Fantastic tool for coaching and call recording sharing
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong.io is used as a way for our customer facing teams to ensure that we don't miss anything shared by customers and as a platform to self-coach and get support from Leadership on areas of improvement. Additionally, it's a great way to share best practices with team mates on talk tracks/questions that are impactful for customers and to quickly receive feedback from teammates.
Pros
- Call recording- seamlessly integrated with Zoom in the background
- Transcribes calls- helpful feature when looking for a specific point of the call or in general
- Allows for easy sharing of calls
Cons
- When sharing a snippet of a call, this could be a more straightforward process (hard to skip ahead to the end of the snippet where you want to clip it)
- Call recording
- Call coaching (both with AI and through managers)
- Call sharing
- Overall very positive, but difficult to measure the ROI
I liked Gong.io better. More intuitive, cleaner UI, and more advanced functionality from an AI standpoint
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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