Gong.io is the best - makes my life easier!
June 23, 2021

Gong.io is the best - makes my life easier!

Tori Rotermund | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Gong.io is used by our sales team (it might even be used by our whole org - I'm not sure) but we use it for call recording, coaching, and skill development. I also use it personally for reviewing calls during my sales process so I don't have to worry about taking as many notes. Love the transcription feature to quickly skim my calls while prepping for follow-up calls.
  • Analysis of calls with best practices (time of speaking, pauses, etc)
  • Transcription of calls
  • Snippetting and allowing you to share only a part of the call
  • A professional way of sharing calls
  • The call transcription view when looking back at a call can be easier to read
  • Otherwise I can't think of anything else
  • Recording
  • Tips on best practices
  • Call sharing with internal team and prospects/customers
  • Tons - helps make reps more efficient
  • Promotes learning more from others
  • Allows you to easily share calls with customers
I have used Zoom for call recording and we used to share cloudbased zoom recordings with our customres and it looked a lot less professional. We also didnt have the luxury of selecting a "snippet" of the call whereas with Gong.io, you can choose to only share a select part of the call. Let's say the prospect joins late so the first 5 minutes of the call we're wasted; you don't have to share that with the prospects with Gong.io because you can snippet it out. It's awesome. I wasn't involved in the evaluation process but I have used both Gong.io and Zoom. We still use Zoom for running calls but we use it in conjunction with Gong.io.

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Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

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Sales calls or service departments where they need to reference calls and get coaching on it; team call reviews and film clubs; segment wide sharing of smoothly run sales or service processes; team collaboration; using data from calls to improve rep skills; less appropriate scenarios are when teams do not want calls to be shared or referenced