I don't like it... I love it!!!!
August 17, 2021
I don't like it... I love it!!!!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong.io has helped our team in Customer Service with both predicting future business processes and reviewing those used thus far. We have been able to build out libraries to utilize for training and have instated workflows to ensure complete Quality and Assurance for our team. Our goal is to assist at least 80% of our customers within 30 seconds of their original contact for inbound calls. With Gong.io, we can work smarter, not harder.
Pros
- Transcript feature with calls
- Library build out options
- Tracker options for specific topics
Cons
- Transcripts are not always clear
- Making the data more simplified
- Giving more export options
- Transcript feature
- Call library feature
- Grading tool within the call
- Increased self awareness
- Better QA scores
- Helps with training
I have not used other platforms in this way so I do not have anything to compare.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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