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Review: "Using GoodData For Zendesk Advanced Insights"
https://www.trustradius.com/business-intelligence-biGoodDataUnspecified7.948101
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February 29, 2016

Review: "Using GoodData For Zendesk Advanced Insights"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoodData

We used GoodData as a part of our Zendesk help desk SaaS solution for more advanced analytics of our support tickets. Zendesk and GoodData were only used by our support department/team.
  • Good mechanisms for relating data.
  • Multiple different chart types.
  • Scheduled dashboard email exports for other recipients.
  • Dynamic/self-updating charts embed would be useful.
  • Public access URL to dashboards for sharing.
Because GoodData came with Zendesk we did not consider or evaluate any similar products.
The data sync with Zendesk was good enough in that it ran every 24 hours, but more frequent syncing would have been useful.
At the time I used GoodData I remember being frustrated that there was not an easy way to publish a public URL for a dashboard for other viewers to see without requiring a login. We had to settle for automatic email exports of the dashboards as PDFs.
In our experience, GoodData was very well suited to provide more advanced analysis of Zendesk ticket data compared to Zendesk' built-in Insights feature.

GoodData Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
8
Report Formatting Templates
Not Rated
Drill-down analysis
7
Formatting capabilities
7
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
7
Publish to PDF
9
Report Versioning
9
Report Delivery Scheduling
9
Pre-built visualization formats (heatmaps, scatter plots etc.)
9
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
8
Responsive Design for Web Access
9
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated