GoodData - complete data analytics and business Intelligence engine
May 19, 2021

GoodData - complete data analytics and business Intelligence engine

Ramprasad Rangachary, PMP® | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoodData

We use GoodData for data analysis and data mining purposes. We have a host of customer tickets that come into Zendesk and GoodData makes it easier for us to process and analyze the data. We also have several dashboard and insights setup enabling team to get a quick glimpse of the health of the system, what items need immediate attention, which customer is reaching a tipping point/escalation, etc. GoodData ability to automatically mail data/reports makes it easier for the team to consume the same.

Ability to analyze data and draw meaningful conclusions help us understand the pattern of support requests that are coming in. These data points also help understand what the customer's exact pain-points are and areas of our application which is contributing to these problems. With this we are able take steps to reduce incoming support tickets volumes thereby freeing up resource need/dependency.
  • Data consolidation
  • Data Analytics
  • Customisable dashboards
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  • It has helped us drive down support ticket volume
  • Better data insights of support tickets helped identify key customer issues and channelize efforts accordingly
  • Detailed analysis of existing issue, helped identify product defects across the board thereby provide meaning insights to engineering teams to resolve product issues that were previously unknown to us
GoodData is super friendly and inline with lot of industry standard data analysis and reporting tools. I have used Salesforce, Power Bi, etc. and can confidently say that the GoodData's reporting/analysis engine is in-par with some of the best reporting tools available in the market today. Dashboard and auto-notifications have been top notch and you have first hand information of how the systems, teams and customer health is at any given point in time.
GoodData was almost plug and play. We used GoodData in conjunction with Zendesk. We use Zendesk APIs to access GoodData reports to feed data into some of our custom report databases for further analysis.
GoodData's self-service business intelligence and analytics have been pivotal for us to understand what our customer's exact pain points are. We have used the analytics engine to identify section of the product which contributed to most issues. This has helped our product and engineering team to address those specific section which inturn helped drive down support tickets arising from these areas of the application.
We have made customer integration to a host of our internal tools for various internal data analysis purposes - this includes automatically updating the backlog trackers used by product and engineering teams. We also have made integrations to Google Analytics to extract and look at data differently than what we get out of GoodData.

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Easy of use, cost effectiveness, its ability to seamlessly integrate with Zendesk were key deciding factors for us.
GoodData is useful where you have a large data set that needs to be analyzed. In the event where your data points are minimal in nature, a regular Excel based tool is good enough to analyze the data.