GoodData - complete data analytics and business Intelligence engine

We use GoodData for data analysis and data mining purposes. We have a host of customer tickets that come into Zendesk and GoodData makes it easier for us to process and analyze the data. We also have several dashboard and insights setup enabling team to get a quick glimpse of the health of the system, what items need immediate attention, which customer is reaching a tipping point/escalation, etc. GoodData ability to automatically mail data/reports makes it easier for the team to consume the same.

GoodData was almost plug and play. We used GoodData in conjunction with Zendesk. We use Zendesk APIs to access GoodData reports to feed data into some of our custom report databases for further analysis.

GoodData's self-service business intelligence and analytics have been pivotal for us to understand what our customer's exact pain points are. We have used the analytics engine to identify section of the product which contributed to most issues. This has helped our product and engineering team to address those specific section which inturn helped drive down support tickets arising from these areas of the application.

We have made customer integration to a host of our internal tools for various internal data analysis purposes - this includes automatically updating the backlog trackers used by product and engineering teams. We also have made integrations to Google Analytics to extract and look at data differently than what we get out of GoodData.