Google Hangouts makes communication much easier.
Sajith Prasad Samarathunge | TrustRadius Reviewer
December 22, 2018

Google Hangouts makes communication much easier.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Hangouts

Our organization has decided to do G-suite migration in order to increase the overall performance of all the divisions in the organization. One of the widely used application after G-suite migration was Google Hangouts. We have done a user awareness and training session before they actually started working with this application and I was one of the speakers of this session. When employees started using Google Hangouts we realized that it leads us to achieve so many goals both organizational and departmental-wide. One of the biggest issue we had was allocating IT trainees when an employee faces technical issues. With in-built screen sharing feature in Google Hangouts finally, we were able to solve all those technical issues without going to the user. Also, we have seen that some divisions changed the way of having their regular meetings. They have switched to video call conference facility in Google Hangouts to do their meetings. This saved a lot of time and these departments were able to deliver their work on time.
  • Voice calls - You can call any google account user with Google Hangouts and the quality of these voice calls are just outstanding. You clearly do not need a phone when you have Google Hangouts.
  • Screen sharing - This comes useful when you are working with your work buddy on the same project. You can see what the other person is doing in his device with screen sharing feature.
  • Messaging - You can have one-to-one or one-to-many (group) conversations within Google Hangouts.
  • Google Hangouts requires you to have a strong Internet connection in order to run all these features perfectly.
  • Google Hangouts made communication much easier.
  • Since Google Hangouts syncs with both Android and IOS devices I was able to have effective communications with my co-workers.
Google Hangouts is well suited in a scenario like when you want to communicate with your co-workers (audio call/ video call/ video conference call) and send them a bunch of different files like video clips, pdf documents, and text documents so they can download those files and make use of them.

Google Hangouts (Classic) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10