TrustRadius
The old school way to Hangout anywhere, thanks to Google.
https://www.trustradius.com/voipGoogle HangoutsUnspecified8.3398101
whizkidraj Rajkumar Tiwari profile photo
May 16, 2019

The old school way to Hangout anywhere, thanks to Google.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Hangouts

Since most people have a Google i.e Gmail address (email-id), Google Hangouts fits perfectly for our needs. We use it for all kinds of purposes related to quick and efficient communication and also for the business meetings. The video chat and the written chat helps us keep in touch with each other and solve any issues quickly without needing anyone to use any extra software or need to have any expert knowledge of extra software.
  • Syncs with your Gmail address.
  • Has an app to use on mobile and communicate efficiently and faster.
  • Video chat is available too.
  • The chat history is always there so we can look up old chats and refer.
  • Useful for everyone with Gmail account.
  • Backup, import chat history.
  • Must have a WhatsApp web type of dedicated website service.
  • Must keep improving and adding some advanced features like file transfer.
  • Must have some form of password lock of 2FA.
  • No negative impacts.
  • Has really helped us to solve online communication issues.
  • Very easy to use and learn.
Google Hangouts is suited not only for business needs but for anyone with a Gmail account it is good. It has an Android app, too, so you can always check and keep chatting anywhere with an active internet connection.
It has video chat too but still needs improvement as I mentioned related to chat history import or backup and some more solid security features should be added.

Google Hangouts Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
User templates
8
Call reports
9
Answering rules
8
Call screening
8
Message alerts
9
Video conferencing
9
Mobile app for iOS
9
Mobile app for Android
10