Google Hangouts -The staple tool for communication
Aaron J. McReynolds | TrustRadius Reviewer
December 19, 2018

Google Hangouts -The staple tool for communication

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Hangouts

Google Hangouts is used for our internal sales chat functionality. Colleagues can talk and interact without formal emails or phone calls when a prompt response is needed. It can also be used on mobile, so it allows you to still be connected, even when you're operating outside of the office walls.
  • Internal chat
  • external chat
  • It really is a great tool. Sometimes I wish that the history was automatically collected though.
  • Make it better Apple integrated.
  • Quick and efficient tool saving money on handwritten communication or timely emails.
  • Allows for great company collaborations.
Google Hangouts is easier and quicker to use. It is intuitive and simple. The majority of our organization is on Hangouts, and if anyone is logged into Gmail, they are able to be contacted. There is no additional sign-in required. The app is extremely functional and easy to use.
Our internal sales team uses Google Hangouts to talk with each other. All employees have access to the tool and it allows us to interact with other functions in our organization when quick collaboration is needed.

Some employees prefer to use other tools, but for the majority, Google Hangouts is the preferred method of informal communication.

Google Hangouts (Classic) Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
User templates
9
Call reports
10
Directory of employee names
10
Answering rules
9
Call recording
8
Call park
8
Call screening
9
Message alerts
9
Video conferencing
10
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
10