Works like a charm
September 23, 2019

Works like a charm

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

Hangouts is a great tool that is used across the whole organization, internally and externally. It solves most of our communication needs as we can use it for IM as well as calls and video calls with clients and remote offices. The product is free and it integrates perfectly with the rest of Google's suite which makes it extremely convenient.

Pros

  • Audio and video quality very good, best in the market
  • It's free
  • Works on any device, seamlessly

Cons

  • You can't edit sent messages.
  • Could be better integrated with a project management tool.
  • It would be great if the product allowed you to somehow get a stored record of past calls.
  • It's free, so a very positive impact on ROI.
  • It has allowed people to work remotely and thus reduced fixed costs.
I have used Slack and Skype but both products seem more complex and less user intuitive than Hangouts. They tend to crash a lot and video calling is worse on both systems. Slack is more customizable and has more functionalities but Hangouts is simple and elegant and also it feels faster for day to day communication.
I never had any issues on Hangouts. However, like the rest of Google's suite of products, most of the help you will need you can find online and on online tutorials. As hangouts is fairly straight forward, there is not really a need for support but you can Google functionalities that you may not know existed.

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

Hangouts is an excellent product. Not only is it free, but it also integrates perfectly with the rest of Google's suite of products. I recommend it for all use cases, big and small firms, and even for your personal life. I really like the fact that it works across all devices because it gives the users a lot of flexibility.

Google Hangouts (Classic) Feature Ratings

Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
6
User templates
6
Call reports
6
Directory of employee names
6
Answering rules
8
Call recording
5
Call park
6
Call screening
6
Message alerts
7
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
8
Mobile app for iOS
9
Mobile app for Android
9

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