Google Voice: a solid option for personal call management
September 12, 2019

Google Voice: a solid option for personal call management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

I use Google Voice to manage my personal phone to avoid the need to carry multiple phones or give out multiple numbers. Being able to give out a single number and know that I can manage when and where it reaches me was a primary motivation for using Google Voice. Additional benefits like transcribed voicemail and web access are also great.
  • Voicemail transcription.
  • Call routing.
  • Support for multiple devices.
  • Dynamic scheduling.
  • Desktop support.
  • Integration with other systems.
  • Personal control over call routing.
  • Quick changes to different devices in case of lost/forgotten phone.
  • Transcribed voicemail.
  • Integrated text messaging.
I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.
For personal use, the support seems to be reference material only. I haven't had direct interaction with a support team, but also haven't needed one. The documentation is fairly detailed, but there are gaps and it can be difficult to apply the documentation to my personal use cases at times. Overall it is fine, but not particularly good.

Do you think Google Voice delivers good value for the price?


Are you happy with Google Voice's feature set?


Did Google Voice live up to sales and marketing promises?


Did implementation of Google Voice go as expected?


Would you buy Google Voice again?


Google Voice has worked well for me personally, but the setup and ongoing maintenance can be overwhelming. It may be difficult to implement in an environment where individual users are not highly engaged or involved in the setup. I'm also not confident recommending specific porting options as they seem to be confusing to understand the details of.

Google Voice Feature Ratings

Not Rated
Answering rules
Call recording
Call park
Not Rated
Call screening
Message alerts
Audio conferencing
Mobile app for iOS
Not Rated
Mobile app for Android