Item: Google Voice
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Google Voice is being used moderately across the organization to enable our Sales and Customer Service teams to address client needs. Employees who also travel often use Google Voice as well to help stay connected. It is not an enterprise-wide solution.

Pros and Cons

Easy to understand interface.
Intuitive customer support.
Great integration with other tools.
Overall, simple and easy!

Theme/color customization could be greater/more robust.
Security could be better.

Return on Investment

Enabled better inter-company productivity.
Simplified employee travel.
Enable scale.

Alternatives Considered

I'm not aware of direct alternatives in the market.

Support Rating

The support interface is intuitive and easy to use. Great mobile app.

Key Insights

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Google Voice again?

Yes

Likelihood to Recommend

It's a solid product that's easy to use if you travel often and/or need to have multiple devices and want to keep them all in sync. That's fairly common in this day in age hence Google Voice.

Google Voice Enables Scale at Growing Startups!

Overall Satisfaction with Google Voice