Item: Google Voice
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We have a call center to recruit participants for research studies. Google Voice not only allowed us to issue new phone numbers to our call staff, but they could use these Google Voice numbers on their own phones without needing to expose their phone number. There are also great voicemail features that will send a transcript of a voicemail to the users email address.

Pros and Cons

Grants additional phone number that can be used on an existing device
Voicemail transcription
Voicemail access from email or browser

Occasionally it can be difficult to manage two different phone lines on one device, and new users may have difficulty switching between them.

Return on Investment

This was free for us, possibly because our company is small, or because our call staff registered Google Voice numbers individually.

Alternatives Considered

Zoom and Slack

Zoom and Slack are the closest comparisons I can come up with, but those are pretty different use cases, at least for us.

Key Insights

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Other Software Used

Zoom, Udemy for Business

Likelihood to Recommend

[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

Create your own call center with Google Voice

Overall Satisfaction with Google Voice