Item: Google Voice
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a number to another agent if someone is out for consistent coverage of requests from our clients. It also easily links up with our CRM/ticketing system for tracking purposes.

Pros and Cons

Well designed apps
Good call quality
Excellent price

Interface changes often
Some features (like voicemail transcript editing) missing in latest version
UI has unused space on desktop

Return on Investment

Low costs compared to other VoIP
No expensive on site equipment
More responsiveness to customer requests

Alternatives Considered

Freshcaller

Google Voice is way easier to get going and use. It's cheaper, more robust, and doesn't have any issues with the app not ringing or not transferring calls correctly. Plus, a lot of our employees already have experience using Google Voice with their personal accounts and found the transition to using it at work quite seamless.

Key Insights

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Other Software Used

CloudPATH, Discord, GoDaddy

Likelihood to Recommend

Google Voice is great for quickly getting a work number going that's separate from your personal number, while still allowing you to use your current phone through forwarding of texts and phone calls, or by using the app. The enterprise features are great if you want to run a more complex phone system to redirect customer calls to specific departments.

Just Use Google Voice

Overall Satisfaction with Google Voice