Disappointing experience
January 06, 2026
Disappointing experience
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
Disappointed with the service. Call quality was often inconsistent. The call flow / dial plan interface was frustrating to use, especially the arrows linking extensions, which were difficult to delete.
We were quoted for 7 licenses but billed for 12. Although this was later corrected, GoTo refused to refund the 5 extra licenses. Worse, the extra licenses were not visible in the admin portal, so we couldn’t catch the issue sooner.
Would not recommend.
We were quoted for 7 licenses but billed for 12. Although this was later corrected, GoTo refused to refund the 5 extra licenses. Worse, the extra licenses were not visible in the admin portal, so we couldn’t catch the issue sooner.
Would not recommend.
Pros
- customer service availability
- customer service politeness
- Some useful features are integrated (such as text-to-voice transcription to set up for voicemail messages).
Cons
- Refusal to refund our overcharged licenses
- Audio quality of telephone communications
- It is impossible to set a line transfer to an external number based on the time of day. You have to change it manually every time.
- Arrows in the dial plan are difficult to delete, making any modifications frustrating.
- Many customers couldn't hear us from time to time.
Do you think GoTo Connect delivers good value for the price?
No
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
No
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
No
Comments
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