Simply the Best!
We use GoTo Connect (GTC) for communication with our customers. During covid and lockdown rules, we had to work from home. GTC helped us …
Starting at $19 per month per user
View PricingOverview
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Recent Reviews
How GoTo Connect Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (135)8.585%
- Directory of employee names (129)8.282%
- Message alerts (138)7.777%
- Call reports (124)7.373%
Reviewer Pros & Cons
Pricing
Basic
Starting at $19
Cloud
per month per user
Standard
Starting at $20
Cloud
per month per user
Premium
Starting at $30
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $19 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
What is GoTo Connect?
GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.
GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.
GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.
GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.
- Flexible-work portfolio
Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not. - Easy phone system to manage
Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor. - Reliability
A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Video
At GoTo, we believe in making IT easy, anywhere. So, our GoTo Connect and GoTo Resolve products help you keep your employees and customers connected, supported, and secure –whenever, and on any device. Discover your GoTo.
Learn more about our GoTo products at http://www.goto.com.
GoTo Connect Integrations
- Microsoft Teams
- Salesforce
- Apple iOS & Android
- Zendesk
- Redtail
- Zoho
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $19.
RingCentral MVP, Nextiva Business Phone Service, and 8x8 X Series are common alternatives for GoTo Connect.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 8.8.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(268)Attribute Ratings
Reviews
(1-25 of 162)Companies can't remove reviews or game the system. Here's why
September 15, 2023
Simply the Best!
- Very positive on ROI
- Saves cost as no hardware for pabx is required
- Very easy to use
- Detail reports on inbound/outbound calls
September 13, 2023
GoToConnect is a robust, consolidated solution for voice, video and chat
- It was a 300%+ return on investment versus prior providers
- Greater visibility into usage analytics
- Significantly easier method to provision, remove, change employees
August 31, 2023
GoTo an honest review
- We ultimately went with another service as GoTo was causing to many issues and concurrences with calls being dropped, not going through or simply not working.
July 13, 2023
GoTo Connect
- low cost
- good return on investment and flexibility to choose hardware
July 13, 2023
GoTo Connect - A wonderful tool for Webinars
- This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
- As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
- We were able to view attendee analytics and send messages for re-engagement
July 12, 2023
Super easy VOIP System
- Increase in employee efficiency
- Increase in customer experience
- I have not seen a negative impact within the services.
- I have seen a lower cost of my telephony system. We get more bang for our buck!
May 03, 2023
Great Cloud-Based Phone Solution
- Fast setup, avoiding lengthy downtime when previous system failed
- Features were similar to previous system so training was minimal
- Blocking of outgoing toll numbers was a bonus
May 01, 2023
GoTo Connect
- We saved $100 per month
- Since I'm not in an administrative or data collection role here, I can't answer these questions with great expertise
March 17, 2023
GoTo it NOW!
- reasonable cost
- nonexistent down time
- fast connections
February 13, 2023
Don't go to GoTo!
Score 2 out of 10
Vetted Review
Verified User
- Charged me over $10 to transfer services
- Charged me $15 for changing caller ID per line (2 lines)
- Charged me $15 for changing name on fax line
- Charged me $15 again for changing caller ID on the same phone line
- Refused to assist unless I emailed them signed documents multiple times
December 30, 2022
You’ll not be able to cancel
Score 1 out of 10
Vetted Review
Verified User
- This didn’t help me at all
December 20, 2022
GoTo Connect-Decent Offering For The Price-Support Problematic
- Time savings resulting from not having to maintain hardware and software.
- More dependent on needing Support to now handle changes that we would normally be able to manipulate ourselves if we had an on-prem solution.
- Built in faxing receiving ability for each DID number using fax intercept.
December 12, 2022
Recent take on GoTo Connect
Score 7 out of 10
Vetted Review
Verified User
- Tool Education
- Conference Calls
- Maximizing Current & Future Tool Utilization
December 05, 2022
GoTo Connect It helps to communicate easily.
- Its flexibility, ease of use, multiple options and integrations have helped us maintain internal and external communication with colleagues, students, etc. when we have needed it most.
- GoTo Connect helps me organize meetings with my students at the University.
- Facilitates the completion and delivery of activities efficiently.
December 02, 2022
Reasonably priced solution for office phones right on your desktop
- Less equipment to ship out to employees
- Improved company-wide connection
- Short onboarding time
December 02, 2022
GoTo Connect offers basic services for smaller users
- The admin experience is easy
- We can onboard new users fairly quickly
November 30, 2022
Great phone service for a great price
- Phone service is much less expensive than the previous service used and the quality is as good or better.
- We now have the ability to work from anywhere, and still have access to the office phone line.
November 29, 2022
Fast, easy and powerful
- time saving
- flexibility
- easy to use
November 28, 2022
Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)
- Merged two separate phone systems to create 100% voip solution (no analog)
- Physical handset not required for every individual employee via available smartphone/computer apps
- Route incoming calls to ring multiple phone stations simultaneously
November 25, 2022
My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
- We have saved hundreds each month from local communication companies
- Minimal downtime has been HUGE for us.
- The ease and ability to adjust or route things differently has saved us time
- The amount of power provided at such a cost effective level absolutely blows me away.
- Customization on dial plans and scheduling is huge, I feel like I can build it exactly for my business.
November 15, 2022
GoTo Connect -> Connected you with everyone everywhere
- We managed to reduce our telephone costs by 40% on our bills in 12 months. We will have a return on the investment we made.
- The user experience and ease of use of the solution provide greater dynamics and interaction between our employees and customers.
October 14, 2022
Good, but not Great, Enterprise Telephony Solution.
- Very few calls were dropped, which was a very good and important thing!