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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Learn from top reviewers

Best cloud-based phone system and customer engagement software

Rating: 9 out of 10
August 28, 2024
IncentivizedVetted ReviewVerified User
We use GoTo Connect to connect with our customers and for internal communication. Our organization provides advanced, full-service enterprise-grade data backup and disaster re...
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Verified user
Engineer
GoTo Connect4 years of experience

GoTo Connect gives excellent service and quality

Rating: 8 out of 10
August 9, 2024
IncentivizedVetted ReviewVerified User
The number of features that are offered. Each account comes with GoTo Meeting as a web meeting tool. Being able to connect to Microsoft Teams. There is a great visual tool in ...
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Victor Lozinski
C-Level Executive - Information Technology
CEO
LeverX
GoTo Connect3 years of experience

GoTo Connect user

Rating: 10 out of 10
August 8, 2024
Vetted ReviewVerified User
GoTo Connect has allowed us to be more mobile. We can take calls from anywhere, not just while sitting at an office desk. This allows us to consistently be available for our c...
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Jay Sudak
Manager - Other
Business Process Manager
JMI Pump Systems
GoTo Connect4 years of experience

GoToSupport still saving time and effort!

Rating: 9 out of 10
May 30, 2024
IncentivizedVetted ReviewVerified User
We use GoTo Connect primarily for customer support. It easily cuts a PC or Mac support call down by 75% of calls without using support. We have used it to access remote comput...
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Clint Freeman
Manager - Information Technology
IT Manager
Radalink, Inc.
GoTo Connect12 years of experience

Very good software

Rating: 9 out of 10
May 30, 2024
IncentivizedVetted ReviewVerified User
Our organization is spread out over 6 states and there is always a need for scheduled or ad hoc meetings, trainings, etc. and GoTo Connect is a reliable and convenient way to ...
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Gary Fleenor
Executive - Human Resources
VP of HR
Caris Healthcare LP
GoTo Connect2 years of experience
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How GoTo Connect Differs From Its Competitors

All in One Platform

So far, we have used GoTo Connect for our phones and messaging. We have other meetings software that was in place prior to our adding GoTo Connect. Perhaps the future for GoTo Connect with our company will be to incorporate meetings too, but that is yet to be determined. It has been suggested to …
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All in One Platform

We had a delightful experience with GoTo Connect for both internal communications within the organization and external customers and stakeholders. The unified platform has simplified our communication infrastructure by integrating multiple tools into a single system, which has provided clear …
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All in One Platform

The new update of the app is just right for everyone. I have been using GoTo Connect since I started working in my current company. I just realized that this platform is much better to use in terms of virtual meeting and webinars. It is user friendly and overall it is good.
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All in One Platform

GoTo Connect reduced the support engineers to jump between multiple application for operational support. It helped as unified solution which provided remote meeting with screen sharing and VOIP support for the remote users. So far it has been delivering great tool experience to the tool admin for …
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All in One Platform

We use GoTo Connect as both our text messaging software and phone provider for dealing with our clients. It is essential to the success of our company. We use the text function, which lets us transmit and receive documents electronically, to communicate with our clients and potential clients …
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All in One Platform

You could do everything you needed to on the meeting. I used it mainly for training sessions so I needed to be able to speak, hear and showcase and I was able to do all of that on the system, the ease of use really helped me help others during the sessions
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All in One Platform

GoTo Connect has consolidated all of our communications needs into one platform because we were using a hodgepodge of different systems for our phones, meetings and messaging. We no longer have to worry about switching between different systems or missing important messages. I can now easily …
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All in One Platform

The on boarding process for go to connect was very easy for me and my team members so considering the IT part it's very easy for us in case of go to connect as all the features are available at single portal like call meetings and messaging, we don't have to hop from screen to screen for using …
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All in One Platform

No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the …
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Tangible Impacts

The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new …
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Product Differentiation

I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple …
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All in One Platform

My experience is awesome as I mentioned before its easy to use very friendly maximum number of participant can join live stream and best thing is screen sharing where we can easily identify the issue within the organization
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All in One Platform

It was easy to use and manage as we received a proper training from the implementation team. It was easy to move all the previous and current data to the dashboard and use it for targeting. It was synced with our Sales funnel and our agenda was to minimize any minor communication gap that can occur.
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All in One Platform

The experience with the product has been pretty good so far. The teams have adopted the platform very quickly and it has now become one of the top five most important tools for us because of our dependency on us for daily meetings, messaging, calls - audio and video, etc.
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All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things …
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All in One Platform

Featuring a single administration interface vastly simplified our IT management tasks, such as user provisioning, configuration, and troubleshooting. Our IT administrators benefit from having a centralized hub for managing various communication aspects. The consistent user interface across …
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All in One Platform

When a platform like GoTo Connect is designed to be an all-in-one solution, the following expectations and benefits are typically associated with a central admin tool allows IT administrators to manage phones, meetings, and messaging from a single interface. This can simplify the management …
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Tangible Impacts

Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also …
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Product Differentiation

Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote …
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All in One Platform

In IT support the motive of easy and anywhere with the work flexibility is fulfilled by the product as we are able to access it through desktop as well as mobile applications. It is simple tool along with the features of the drag and drop visual plan editor.
GoTo connect is all in one buit for SMBs.
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All in One Platform

Fairly well. We love it for VOIP service and audio/video conference calling, esp when basic screen sharing is required. However, it is not as of yet on par with virtual meeting solutions such as Teams or Zoom.
We use other solutions where deeper functionality, for both presenters and attendees, is …
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All in One Platform

We used to utilize Webex and Outlook for meetings and email, so it was nice to experiment with GoTo Connect as a one-stop shop for all our needs. This has resulted in saved time, less clutter, more organization, and overall ease due to the all-in-one system allowing for just that - to have all …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.0

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.2
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

7.6
Avg 8.0
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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.


GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​


For over two decades, GoTo has supported companies grow their business by offering:

  • A cloud phone system with enterprise-grade features ​
  • AI-powered contact center and customer engagement tools
  • A unique visual dial plan editor, softphone functionality and advanced reporting​
  • 99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call MenuScreenshot of Dial Plan Editor

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

GoTo Connect Downloadables

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Hosted PBX and Directory of employee names and Message alerts highest, with a score of 8.9.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 195)

Best cloud-based phone system and customer engagement software

Rating: 9 out of 10
Incentivized
August 28, 2024
Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
GoTo Connect
4 years of experience
Return on Investment
  • Cost Savings During Setup and Migration
  • Overall Cost Savings Over Time
  • Time Savings During IVR Development and Testing
  • Better Call Quality and Stable Connections contributed to time savings and enhanced productivity

GoTo Connect Phone Review

Rating: 8 out of 10
Incentivized
August 19, 2024
Verified User
Administrator in Information Technology
Electrical & Electronic Manufacturing Company, 201-500 employees
Vetted Review
Verified User
GoTo Connect
2 years of experience
Return on Investment
  • There is little to no maintenance time due to cloud based system
  • There is very little configuration on phones
  • new ext and users setup time is very short
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