GoTo Connect

GoTo Connect

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
GoTo Connect


Recent Reviews

GoTo it NOW!

10 out of 10
June 24, 2022
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the …
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My favorite GoTo

9 out of 10
June 20, 2022
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician …
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Popular Features

View all 16 features

Answering rules (107)


Hosted PBX (97)


Directory of employee names (102)


Message alerts (110)


Reviewer Pros & Cons

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Video Reviews

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View all pricing


Starting at $19

per month per user


Starting at $20

per month per user


Starting at $30

per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19 per month per user

Features Scorecard

Cloud PBX


Call Management


VoIP system collaboration


Mobile apps


Product Details

What is GoTo Connect?

What is GoTo Connect?

GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.

GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.

GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability

A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

GoTo Admin - System HealthGoTo App - Contact Center General SettingsGoTo App - Meeting (In-Session)GoTo App - Meeting Chat (In-Session)GoTo App - Mobile Meetings (Out of Session)

GoTo Connect Downloadables

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web


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Frequently Asked Questions

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

How much does GoTo Connect cost?

GoTo Connect starts at $19.

What is GoTo Connect's best feature?

Reviewers rate Video conferencing highest, with a score of 8.9.

Who uses GoTo Connect?

The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-25 of 126)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Upgrading communications to the cloud helped us increase staff productivity.
  • The benefits of telephony in the cloud, video calls and chats improved our daily work processes.
  • The investment required to implement the project in the cloud was similar to the analog service upgrade we had.
  • Reduced customer call wait times.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • New abilities we didn't have before have been a game-changer (ex: mobile app, etc.)
  • IT management of the phone system is simpler and less time consuming
  • Time savings due to no local servers to upgrade and work on
  • Time savings from no local product maintenance
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Merged two separate phone systems to create 100% voip solution (no analog)
  • Physical handset not required for every individual employee via available smartphone/computer apps
  • Route incoming calls to ring multiple phone stations simultaneously
June 21, 2022

GoTo Connect Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to set up users on the account, no external help or support is needed; saves on time and money.
  • Easy to setup extensions on the account - this is easy to setup on your own.
  • Staff can used the system from the office, at home and on the go. Saves on time and money.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • This system incorporated video conferencing and phone service into one provider, saving at least $1,000 annually for my business.
  • The ability to visually see the number of calls coming in and going out, and whom the call involved, over time shows the utilization of our business from the community and beyond.
  • The ease of use has saved me at least 20 hours in the last year that I would have spent as compared to my prior IP phone service.
June 19, 2022

Great PBX

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Our previous PBX was difficult to manage, change the config, etc. GoTo makes it very easy.
  • The licensing with our previous was at least three times as much as Goto Connect.