Phone System Management.
January 05, 2026

Phone System Management.

Haley Slater | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

We currently use GoTo for our Phone Management System. We enjoy the capability of servicing our own account, but also benefit from having the support of the customer service team in case we encounter something we cannot figure out ourselves. We have used the system for over 6+ years and could not recommend the services more.

Pros

  • Self Service.
  • Online System Functionality.
  • Ease of Use.
  • Customer Support.

Cons

  • The Website always takes a long time to load.
  • Phone System Management is Easy.
  • Mobile App Feature allows us to work more seamlessly.
  • Like the Holiday scheduling feature.
Currently we only use Go To Connect for our Phone management system so not sure we can speak to all three of the features provided.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

The self-service feature is great for being able to make quick changes when needed. The new website update has also made editing the system easier, as well as the AI support feature. The only issue we have had is not being able to navigate complex issues on our own, but the support team is always helpful in assisting us with those problems.

GoTo Connect Feature Ratings

9.0
User templates
7
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
VoIP system collaboration ()
Not Rated
8.0
Mobile app for iOS
8
Mobile app for Android
8

Comments

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