GoTo is almost the G.O.A.T.
June 01, 2023
GoTo is almost the G.O.A.T.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
We use GoTO Resolve to help with mainly remote support. It helps with being able to access end-user machines that are off-site and assists with troubleshooting problems we see frequently.
- Remote Support.
- Secure connections.
- Tools for Admin assisting the user.
- Pricing could be better.
- Issues reconnecting when the machine is rebooted.
- Huge return on investment.
- Technician productivity increased substantially.
- Security posture increased as well.
It has helped mainly with IT Support and remote access. We do not leverage the device management portion or ticketing as we should. It has been impactful since we started using it. Technicians are closing cases quicker and have a general increase in productivity as well.
GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes