Overall Satisfaction with GoTo Webinar
GoTo Webinar allowed us to provide weekly webinars for our new customers in our onboarding period with our product. We were able to streamline processes and cut down on manually doing one-on-one training on basic aspects of our platform so that we could focus on more customized calls and training once customers watched our webinars and understood the foundational components of our software.
- Reporting and analytics
- Registrations and managing the audience
- Interfacing during the webinar with sharing screens, etc.
- Their UI felt a bit dated and clunky at times
- Their registration forms could have some additional components built in
- Every now and then we'd experience outages/crashes
- It allowed us to get customers up and running more quickly (adoption)
- It cut down on employee individual training time per customer (less overhead)
- It could be used across departments from onboarding to customer success
- Zoom
GoTo Webinar is better in terms of scaling with you as you grow and scheduling lots of webinars in the future. At the time we didn't feel like Zoom didn't have all of the features that GoTo Webinar seemed to have and wasn't necessarily designed to run webinars with things like polling/surveys, etc.
Do you think GoTo Webinar delivers good value for the price?
Yes
Are you happy with GoTo Webinar's feature set?
Yes
Did GoTo Webinar live up to sales and marketing promises?
Yes
Did implementation of GoTo Webinar go as expected?
Yes
Would you buy GoTo Webinar again?
Yes