GoTo Webinar-- the good and the not as good
May 22, 2024
GoTo Webinar-- the good and the not as good
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Webinar
We use GoTo Webinar for hosting recurring and individual webinars; the majority of our use cases are for recurring training webinars for our client base. We have no less than 8 recurring webinars we run on a weekly, bi-weekly, and monthly basis. We use the design customization and the automated reminder/follow-up emails that also include the recording of the respective webinar.
- Reminder and follow-up emails
- Custom color schemes/logos per webinar
- Ability to automatically send recording of webinar to both attendees and registrants who did not attend
- Can't schedule recurring webinars twice per week or every other week--must manually add or delete instances.
- Can't schedule recurring webinars more than 'x' number of instances (less than a year's worth).
- If you want a recurring webinar to continue past the last instance (in order to keep the same link), your only option is to manually add future instances before the last one occurs. If the last instance occurs, the webinar (and corresponding link) are archived with no recourse and you must recreate it from scratch and update every bit of external collateral with a new link. So I have to have reminders on my calendar every 6 months to go in and add additional dates for all my recurring webinars in order to keep my links active.
- Canceling/changing seats is a huge pain.
- The default 'join' screen is app-based rather than web based, so registrants often have to download GTW. I have a lot of clients whose computers are locked down from unapproved apps and have missed the webinar because the ability to join on the web is very unintuitive.
- Good: We've been able to keep various client teams trained up on our product
- Good: It helps us automate communication about the webinars, as well as follow-ups
- Bad: There is a time suck that shouldn't exist surrounding the recurring scheduler which needs to be rethought and retooled with more than the most basic real world use cases in mind
- Zoom Events & Webinars
While Zoom has similar functionality, the interface on GTW is more friendly and easier to navigate. They are both very similar on price-points, too.
Do you think GoTo Webinar delivers good value for the price?
Yes
Are you happy with GoTo Webinar's feature set?
Yes
Did GoTo Webinar live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Webinar go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Webinar again?
Yes