Item: GoTo Meeting
Rating: 8
Author: Verified User

Overall Satisfaction with GoToMeeting

Use Cases and Deployment Scope

Our company uses it to interact with one another for company meetings since we are in different states. On the sales side, we use it for showing live demonstrations to customers and for training on our software for current clients. Overall, GoToMeeting is leveraged by everyone in the company that is located in the United States.

Because we cannot always meet in person, it helps with collaboration both internally as well as externally.

Pros and Cons

Pros

Clear signal and voice clarity is a strength. Of all of the different web conferencing softwares I have used, GoToMeeting is the most reliable and rarely has interruptions.
Multiple country support is great. GoToMeeting is able to provide local dial in numbers for most of the major countries my company interacts with.
The ability to change presenters and provide mouse control for others has been valuable. I can't count how many times a day I use this feature. There is hardly any delay in controlling another persons computer.

Cons

I would like to see more countries supported for local dial in numbers.
GoToMeeting does not support integration with Outlook for Mac. This is something many folks would find highly useful.
Unlike some other software providers, GoToMeeting doesn't have the ability to let guests interact digitally with "hand-raising", and emoticons.

Return on Investment

Very high ROI. I have closed several deals without the need to meet face to face.
Having the ability to create meetings on the fly has been tremendous for my team and helping speed up the training process.
Hosting webinars for prospects using GoToMeeting has delivered a great number of qualified leads.

Alternatives Considered

Webex,ClearSlide

While there are surely areas of overlap, GoToMeeting provides the most friendly user interface. Sharing your screen and choosing which monitor to display is incredibly easy compared to the others. I have also found that navigating through the software with no guidance is much easier in GoToMeeting than in the other providers.

Likelihood to Recommend

This software is best suited for those that engage primarily with colleagues and clients via the web for demonstrations and teleconferencing where visuals are needed. If teleconferencing is the only need, there are more affordable alternatives and some are even free.

Questions to ask would be 1. Am I going to be sharing my screen/desktop with others? 2. What countries will I need to interact with? 3. What level of moderator controls do I need?

Using GoToMeeting

Likelihood to Renew

Having to implement another software company wide would be troubling and would disrupt business. Because so many of our team members have used GoToMeeting in the past, it has decreased the learning curve in understanding how to use each of the nuances the software provides. In addition, the ease of use for our clients and prospects is much easier than using another provider.

GoToMeeting Training

Online Training

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