GoToMeeting Review
Updated March 10, 2015

GoToMeeting Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

GoToMeeting is used across our entire organization. It provides us a way to speak internally - we have consulting groups in Europe and Asia and we use GoToMeeting to share screens when it comes to reviewing documents or cases. It allows us to do things like this pretty easily and quickly.

Pros

  • The screen share is great. We use it often; we find that it works better for us than Microsoft Lync.
  • It allows us to keep track of who is in a conference call so there is no guesswork involved.
  • The above separate GoToMeeting from other similar solutions; it is the one that we prefer.

Cons

  • Honestly, I've never had an issue with GoToMeeting, in all of the time that I've used it. It loads quickly, the call quality is clear, and the screen sharing is awesome. Any issues that have come up when I'm using GoToMeeting were a result of technical issues on my side or on the side of the other person, not with GoToMeeting.
  • We use it for more internal things, and occasionally external conversations, so the ROI isn't an issue with us.
Previously explained.
InterCall is very simple, in the sense that it is just a phone number and a conference call, which works with the merchant base that we consult with. Many of them do not feel comfortable clicking on a link to download something from a company that they are not familiar with.
We (my team) have conference calls with merchants of different sizes on a regular basis, maybe 15-20 times a week; I don't know that GoToMeeting would work for every call or in every situation, because many of the merchants that we speak with are not very tech savvy and don't want to or feel comfortable with downloading a conference calling application. We use InterCall for these conversations because it is as simple as dialing a number and putting in a conference code, no links to click on.

Using GoToMeeting

It really works for us, for what we use it for. Like I said, we don't use it for every call, but the times that we need to use it and do, we have not had any issues with it at all.

GoToMeeting Training

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