Overall worth it - Especially for medium to large organizations!
February 25, 2020

Overall worth it - Especially for medium to large organizations!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

GoToMeeting is being used by the entire organization for both internal and external WebEx meetings. It is used to share video, audio, and screen share as well as record meetings. It addresses the problem, internally, of being able to connect with the entire team. We have many remote employees at my organization, and a tool like GTM helps everyone stay connected and share information. Externally we are able to "meet" with clients all over North America (virtually) and share our solution.

Pros

  • GoToMeeting has great screen sharing capabilities.
  • GoToMeeting allows for many participants which is a huge bonus.

Cons

  • I feel like in most GTM sessions the audio cuts out briefly, but semi-regularly. Usually, not much information is missed, but I feel like this is a consistent problem.
  • You cannot join a meeting before the organizer, which can cause issues with internal team meetings where some members may want to hop on early, or when someone besides the original host needs to run the meeting.
  • Ability to meet quickly with prospects.
  • Ease of use.
I think GTM is a great tool, especially for larger organizations with strong equipment, a large prospect/client universe, and the need for international calls. Overall GTM is a strong tool and I feel most organizations would benefit from it.
For organizations looks for more of an internal tool (not customer-facing) - I would say a solution like Microsoft Teams or Zoom would work just fine. They are also strong tools and have some features that exceed GoToMeeting.
I would say GoToMeeting is particularly great for organizations that are large, need to speak to international clients and prospects regularly, would like to hot large WebEx meetings, and are very sure of the quality of their technological equipment. It may be less appropriate for smaller organizations or organizations with a smaller budget for things like WebEx meeting solutions.

GoTo Meeting Feature Ratings

High quality audio
6
High quality video
8
Low bandwidth requirements
3
Mobile support
Not Rated
Desktop sharing
8
Whiteboards
Not Rated
Calendar integration
9
Meeting initiation
7
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
9
Live chat
5
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
6
Confidential attendee list
Not Rated

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