GoToMeeting is the Go-To Software
Megan Russell | TrustRadius Reviewer
January 28, 2020

GoToMeeting is the Go-To Software

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToMeeting

We use GoToMeeting for their webinar portal every week. We use it for weekly webinars, and also to have one on one demo meetings for clients that need more help with a walk through of our software. This helps us be able to give our customers/new customers an opportunity to see our software without having to meet in person.
  • Recurring meetings
  • Poll questions
  • The registration form custom field options
  • Email template customization
  • Better customer experience
  • Better ROI
  • Zoom
We've used Zoom here and there, but we've stayed with GoToMeeting for their more robust webinar features that allow us to have recurring webinars weekly to aid our customers with their software onboarding process. The video interfacing with similar but go to webinar has them beat on the webinar features.
When GoToMeeting released the features that automatically record our webinars this significantly helped our cause. I can't tell you how many times we accidentally forgot to press the record button and ended up SOL after not being able to email a recording of a very popular webinar. Any sound/video issues have been on our end. Our mics not syncing up to bluetooth, etc.
Yes, having a software we can rely on for meetings is nice and convenient to have. It really increases our professionalism.
Our productivity has increased because now we can allow for hundreds of new clients/customers to sign up and attend our software demos without having to schedule personalized meetings with each and every one of them. It's also an opportunity for customers to ask questions and others listening in to hear and feel more educated.
We haven't had any issues with our customers being able to join our webinars. On occasion we will have someone that has trouble locating the email with the join link, but a lof of that is user error since the majority of our customer base is 60+ years in age.
GoToMeeting is suitable for users that want the option to meet with clients or customers without having to meet in person. As a large software company, we aren't in the same city, let alone the same state as most of our customers so it's important for us to have a platform that can allow for more personalized, one on one meetings. If you are working locally and often want to meet with clients in person, this software is not a good fit. There wouldn't be a purpose to it.

GoToMeeting Feature Ratings

High quality audio
8
High quality video
8
Low bandwidth requirements
8
Mobile support
8
Desktop sharing
8
Whiteboards
8
Calendar integration
8
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
8
Live chat
8
Audience polling
8
Q&A
8
User authentication
8
Participant roles & permissions
8
Confidential attendee list
8