Excellent webinar hosting software
January 29, 2020

Excellent webinar hosting software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

Our organization uses GoToMeeting in a few different capacities. Occasionally we use it for our own meetings internally when someone is working offsite and can't make it physically. However it is primarily used by our support team when they have need to start a meeting with a customer to work through an issue. In some cases Sales & Marketing uses it for customer demos or prospect demos.

Pros

  • Strong brand recognition - it helps when a lot of the customers and prospects we deal with are familiar with GoToMeeting - this means less friction and learning curve when we use it.
  • GoToMeeting is convenient - it doesn't get much easier than sending a URL to get people into the meeting.

Cons

  • Having to download the GTM installer every time we run a meeting can be a hassle, especially when pretty much everything is web-based these days.
  • We're finding that in many of our use cases, a phone call is just as efficient (and has more quality/stronger connection) than using GoToMeeting or any other meeting tool for that matter. Not necessarily a knock on GoToMeeting, but wifi-connection issues are always a factor.
  • GoToMeeting has definitely positively impacted our ROI because we use it to host webinars and demos to leads and prospective customers.
  • Saves us a lot of time by allowing us to record our meetings and webinars.
We have a weekly meeting where at least one person in the meeting is offsite, and for these meetings we find Skype to be our best option. It's as easy as a phone call and we just share our screen with the person on the other end. GoToMeeting is a little bit of overkill in this scenario. It has nothing to do with GoToMeeting's feature set, just a convenience thing.

If we are experiencing network connections, we sometimes try out Zoom. Zoom also appears to be more convenient than setting up a GoToMeeting, but we only use Zoom's free version and there is a time limit on it for meetings.
GoToMeeting is a great tool in the right circumstances. We've found it most useful in scenarios where we are giving presentations to outside customers or prospects, usually multiple at once. It's great because we can control the chat, see questions from people, and just run a smooth meeting that is often one-sided.

For this reason, when we have need to fit more people on our webinars, we will probably upgrade to GoToWebinar.

We have found that we use GTM less internally now because standard apps (like Microsoft Teams, Skype, etc.) already include call and screen-sharing capabilities at no extra cost.

GoTo Meeting Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
3
Mobile support
Not Rated
Desktop sharing
10
Whiteboards
8
Calendar integration
10
Meeting initiation
10
Integrates with social media
10
Record meetings / events
10
Slideshows
9
Live chat
10
Audience polling
Not Rated
Q&A
10
User authentication
9
Participant roles & permissions
9
Confidential attendee list
10

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