GoToMeeting allows you to schedule more meetings daily and ensure all the proper people are able to attend
Greg Hicks | TrustRadius Reviewer
January 29, 2020

GoToMeeting allows you to schedule more meetings daily and ensure all the proper people are able to attend

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToMeeting

GoToMeeting is invaluable in allowing us to conduct meetings with our clients even when they are far from us geographically. Even when needing to meet with other businesses that are in close physical proximity to our business GoToMeeting is extremely beneficial in reducing the travel times often required just to drive across town for a meeting. We are now able to schedule multiple client meetings in day without having to drive even a mile.
  • Ease of setting up a meeting
  • Simple to allow attendees to join
  • While it is easy to join a meeting often the attendee needs to download a file and run it delaying their connection
  • Poor client internet speed can cause it to be unusable
  • Allowed us to meet with more clients in a day
  • Lowers daily disruptions by allowing us to hold client meetings without the travel
GoToMeeting tends to have (at least for us) a higher bandwidth requirement for both sides of the meeting attendees. We typically have a more stable connection using Zoom when the client's internet service is not as high quality as GoToMeeting typically requires. Skype we use mostly for just voice meetings and it works well in those cases when we don't need to share screens or view another persons camera feed.
As long as both sides of the meeting have a solid and strong internet connection then the performance and quality of both the audio and video feeds are tremendous. Most of the time a lower bandwidth setting is workable, but there are occasions when a higher resolution image would be preferable and if the client is on a lower grade internet service we have to use alternative options.
We've learned that making sure to check the internet speed is available (and ensure our internet speed is operating as it is expected to) goes a long way towards ensuring our meetings take place without issue and all members of the meeting are able to see and hear everything that is pertinent to the meeting.
Our productivity has increased significantly since we've started using GoToMeeting as we are now able to both attend meetings in a more timely manner, but it is also extremely beneficial in allowing us the ensure that we can more easily schedule a time that works for more of both our staff and our clients staff. By meeting virtually we don't have to make sure that everyone has both a clear calendar AND is able to be at the meeting location and we can now just ensure calendars are cleared for everyone and as long as they have a good internet connection they can attend.
One-click join and web meetings with no download have helped to alleviate the problems we've encountered when setting up a meeting with a less tech-savvy user. However, we still sometimes have to do a little tech support to help them navigate getting the tool setup and ready for the meeting.
Finalizing project details is where GoToMeeting really shines and is the most beneficial for our usage. Allowing us to have frequent meetings, putting them together (even at the last minute) and working out details between ourselves and a client is a huge time saver. Where it isn't as useful (and this isn't a "flaw" of GoToMeeting but when working to land a new client, in person meetings tend to show a higher rate of securing the project than online meetings. Once that personal link is established then GoToMeeting is great.

GoToMeeting Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Integrates with social media
Record meetings / events
Live chat
Audience polling
User authentication
Participant roles & permissions
Confidential attendee list