Good Basic Service but Interface Could Use Improvement
Updated November 25, 2021

Good Basic Service but Interface Could Use Improvement

Allison McLain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Meeting

We used GoTo Meeting mainly to facilitate screen sharing when doing demos of our e-commerce solutions. It was a bit clunky but it got the job done. It helped to be able to show prospective clients how to navigate through our platforms in real time. Occasionally we would have connectivity problems or the clients wouldn't be able to find the right buttons on their side to participate properly.
  • Large number of attendees allowed.
  • Cloud recording.
  • Works on large number of platforms.
  • Pricey.
  • Limited chat features.
  • The interface is a bit clunky.
  • Ease of doing product demos.
  • Allows for greater human connection when in different geographic areas.
  • Good training tool for employees in different geographic regions.
I personally like Zoom better. It has an easier to use interface. Teams is ok. I like their integration feature set but the connection is always super lagging when we have even just a dozen or so people on the meeting. We ended up moving to Zoom recently actually as our preferred program.

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

No

Did GoTo Meeting live up to sales and marketing promises?

Yes

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

No

If you're looking for a basic get it done type of feature set, I think this one fits the bill. There's not really anything super like-able or wow about the product. I do think there are other solutions out there that allows you to get more bang for your buck though and programs that are a bit easier to navigate on the client side.

GoTo Meeting Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
Desktop sharing
8
Whiteboards
Not Rated
Calendar integration
9
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
Not Rated
Live chat
6
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
7
Confidential attendee list
9