Item: Grasshopper
Rating: 9
Author: Sanjit Mandal

Use Cases and Deployment Scope

Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, if they call back and go to billing or support, I know what they are calling for beforehand. Same with a new client or prospect, I will know before taking the call. It helps manage surprise calls better.

Pros and Cons

Mobile app and desktop app
Converts your voicemails to text to read on a phone or desktop
Great custom auto-attendant feature

I'd love to see a 14-, 21-, or even 30-day trial

Return on Investment

Not missing calls
Head space when calls come for sales, billing, or support

Alternatives Considered

RingCentral

Their mobile and desktop apps are so much easier to use and very user friendly. Customer service was very kind and helpful, too.

Key Insights

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Likelihood to Recommend

Grasshopper is great for small businesses, startups, e-commerce businesses--anyone getting their business started and needing something very functional and effective to manage communications. You can get a new number from them--vanity, toll-free numbers too. And when you want to take a day off and go on vacation, they have a cool vacation mode feature (I think it's just muting or send calls directly to voicemail).

The easiest and most user friendly virtual phone system

Overall Satisfaction with Grasshopper