Groove keeps me feeling groovy!
August 29, 2018
Groove keeps me feeling groovy!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Groove is awesome! It's used at my company to track our sales efforts, to support mass mailing campaigns and to consolidate our workflow. It's used exclusively by the sales department, though I could easily see its use expanding across the larger organization. The business problems it addresses are the ability to track what we're doing, to help people remember who they contacted, to see if our prospects opened their emails and when and how frequently they opened them, and to help us manage our reach out efforts based on interest and engagement rates.
- Mass Mailings - Unbelievable. When you're reaching out to everyone and their mother, Groove helps you keep track of your work in the most intuitive way ever!
- Reporting - Not only will you be able to track who you reached out to and when, you'll be able to see who is most interested/engaged with your communications and will be prompted to reach out to those folks first!
- Integration - You're able to consolidate your workflow, working directly out of Groove, because of its sync with Salesforce and with your email. You can easily import and tweak contact information, push your notes right into Salesforce from the platform and engage with your sales information quickly and easily.
- FWIW, Groove is INCREDIBLY responsive to client requests and has done a lot of tweaks in the past based on client suggestions, so with that in mind, the only thing that I recall wanting and not having when I last used Groove was being able to import LinkedIn contacts (without their email or phone) and tracking reach outs to them over LinkedInmail. That was pretty much it.
- Groove helped me bring on new and big clients, largely due to the fact that it kept my communication and reach-out strategy on point. If I hadn't had Groove, it would have been much harder to track my efforts and see an ROI.
Compared to Yesware (which I do love), Groove is a more fully integrated and comprehensive sales tracking platform. Yesware provides a lot of detail in terms of the exact moment folks are opening your email (which I do love), but lacks the mass mailing features which really take the Groove experience to the next level.
Groove Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yep! It was only an hour before the bug was resolved. Super responsive, super smart team.
I mean - it's hard to choose which time - the founder himself gets on the line of these customer support video calls and helps field questions and support. They did a workshop for my team to help us better understand how to use groove and they were so responsive and helpful! Really great people.