Get in the Groove!
October 30, 2019

Get in the Groove!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I work as a regional seller for a national media vendor. Our entire sales department (including support staff and management) utilizes Groove. It helps manage email flow (which is the primary form of communication for our sellers) as well as providing insight into email viewing and reading statistics/views for a prospect, client and internal emails.
  • Email flow and cadence. Ability to write initial and follow up emails as part of a new business sales cadence.
  • Insight into whether or not emails are read and the # of times they are read.
  • Schedule automated follow up emails and emails to go out at specific dates and times.
  • When an email is forwarded, there is no insight as to which user is viewing the email.
  • Lack of a confirmation notification when an email is scheduled to be sent at a later date.
  • A pixel must be downloaded when an email is read, but some clients/users do not download the pixel and therefore there is no visibility into who views the email.
  • Our team, compared to other teams around the country at our company, is up 150% vs. the same day last year with our same group of sellers.
  • Groove is invaluable at scheduling emails to go out at specific times and automated follow-ups.
  • The ability to see who opens emails and responds and the functionality to tie that to specific email templates when tagged/managed properly using the tool is super valuable.
Groove does not do everything, but it does some very essential things extremely well. Groove can help to arrange email templates and then understand which of those templates best perform (in terms of email opens, views and responses). It also can schedule emails to go out at specific times (very helpful for sellers working late at night or on different time schedules). It also is compatible with Salesforce and can log emails and activities.
We have had in-house meetings with the Groove executive team at our offices for walkthroughs. They are accessible, but to be honest I have not had to reach out regarding any problems. Since we began using the tool, it has improved in functionality and the team seems to be small and nimble enough to respond to customer feedback.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove does a few things that are essential to the sales process very well including (but not limited to):

  • It provides valuable insight into whether or not emails are being viewed by prospective leads and clients.
  • Tracks open and reply statistics for email templates which can be used for A/B testing specific types of emails.
  • Schedules emails to go out at specific times and automate follow-ups.