I am very, very impressed with Groove. I would throw a FIT if my company pulled it.
May 16, 2020

I am very, very impressed with Groove. I would throw a FIT if my company pulled it.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Just within the sales organization. Customer facing sales and sales support all have access to Groove. We are a large organization and data collection is critical. We use Salesforce, but getting the information into SF is a very time-consuming activity. Groove does all this for us, without really changing anything we do on a daily basis, PLUS it greatly simplifies the process of staying on-task with customers.
  • All email activities copied directly into SF - no additional clicks or keys required!
  • Organizing customer touch campaigns. I've never - ever - in 30 years in sales had something make it so simple to stay on top of customer touch cadence.
  • Calendar Integration: no more going back and forth 10 times to try and find a date which works for everyone. Send a link and let the receiving party pick the date/time which works for them. It's like magic....seriously.
  • In 100% honesty, there really isn't anything I get frustrated with regarding Groove. It's truly the best tool I've ever used for managing customer integration across the entire entity.
  • I would spend at LEAST 4 hours a week on data entry of my activities for sales activities. For the most part, Groove has eliminated all that extra time. I am not sure what the price is for Groove, but I know it has given me hours of time back. Maybe 5+ per week, per person.
  • From the perspective of efficiency: think about how much ONE bad customer experience can cost due to poor data storage. Employee 1 doesn't know what Employee 2 said to a customer...and we all know how that reflects on the overall experience. It's a more difficult number to quantify, but it's just as impactful on profitability.
Nothing. Compares. 30-years I've been doing this. Nothing compares.
They are responsive to their chat window, and responsive to their email. When you have a question, 5 minutes you have your answer.

Do you think Groove delivers good value for the price?


Are you happy with Groove's feature set?


Did Groove live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove go as expected?

I wasn't involved with the implementation phase

Would you buy Groove again?


> Any situation where multiple people are touching a customer during their lifespan, and you need to capture/collect that data. Groove makes it sooo easy to ensure communications are captured so a new party to this customer experience has the ability to see all the communications history for that client.
> A situation which may not be a fit: short life-cycle customers, with only a limited number of people (mostly 1) communicating with the customer.