Item: Groove, a Clari company
Rating: 10
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

Just within the sales organization. Customer facing sales and sales support all have access to Groove. We are a large organization and data collection is critical. We use Salesforce, but getting the information into SF is a very time-consuming activity. Groove does all this for us, without really changing anything we do on a daily basis, PLUS it greatly simplifies the process of staying on-task with customers.

Pros and Cons

Pros

All email activities copied directly into SF - no additional clicks or keys required!
Organizing customer touch campaigns. I've never - ever - in 30 years in sales had something make it so simple to stay on top of customer touch cadence.
Calendar Integration: no more going back and forth 10 times to try and find a date which works for everyone. Send a link and let the receiving party pick the date/time which works for them. It's like magic....seriously.

Cons

In 100% honesty, there really isn't anything I get frustrated with regarding Groove. It's truly the best tool I've ever used for managing customer integration across the entire entity.

Return on Investment

I would spend at LEAST 4 hours a week on data entry of my activities for sales activities. For the most part, Groove has eliminated all that extra time. I am not sure what the price is for Groove, but I know it has given me hours of time back. Maybe 5+ per week, per person.
From the perspective of efficiency: think about how much ONE bad customer experience can cost due to poor data storage. Employee 1 doesn't know what Employee 2 said to a customer...and we all know how that reflects on the overall experience. It's a more difficult number to quantify, but it's just as impactful on profitability.

Alternatives Considered

LinkedIn Sales Navigator and Microsoft Dynamics 365 - Gamification (formerly FantasySalesTeam)

Nothing. Compares. 30-years I've been doing this. Nothing compares.

Support Rating

They are responsive to their chat window, and responsive to their email. When you have a question, 5 minutes you have your answer.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Likelihood to Recommend

> Any situation where multiple people are touching a customer during their lifespan, and you need to capture/collect that data. Groove makes it sooo easy to ensure communications are captured so a new party to this customer experience has the ability to see all the communications history for that client.
> A situation which may not be a fit: short life-cycle customers, with only a limited number of people (mostly 1) communicating with the customer.

Comments

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I am very, very impressed with Groove. I would throw a FIT if my company pulled it.