Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated

Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated

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Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated

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What is Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated?

Microsoft Dynamics 365 - Gamification is the product formerly known as FantasySalesTeam, originally developed by the Austin based company of the same name, a sales gamification platform acquired by Microsoft (August, 2015). The product has been discontinued since September 2021, and is no longer…

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Product Details

What is Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated?

Microsoft Dynamics 365 - Gamification is the product formerly known as FantasySalesTeam, originally developed by the Austin based company of the same name, a sales gamification platform acquired by Microsoft (August, 2015). The product has been discontinued since September 2021, and is no longer functional.

Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated Technical Details

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Mobile ApplicationNo

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 (4)

Ratings

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Score 6 out of 10
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We were using MS Dynamics 365 Gamification for our customer service. This was to help us keep our Customer Service agents working hard. We used this to help our agents' close cases in a week, and see who is doing the most work in a week. This also helped us work on giving people credit where credit is due.
  • Easy to setup
  • Easy for people to view the dashboard
  • Great KPI's out of the box
  • Sometimes the workflows did not fire correctly
  • Creating custom KPI's are harder to setup
  • Wish to have these in a PowerBI
This is a great way to help show people's progress to others. I also liked the way we can set up rewards for those that hit the target. It would be nice to be able to have the data into PowerBI as well since most people are moving reports and KPI's in PowerBI.
I gave it a seven rating for support. The support we used was just the whitepapers and documentation that Microsoft provides. Microsoft does very well in its documentation. I think its pretty simple to install and configure the system, it's pretty basic on getting it setup.