Microsoft Dynamics 365 - Gamification Reviews

4 Ratings
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Score 6.1 out of 100

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September 29, 2020
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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We were using MS Dynamics 365 Gamification for our customer service. This was to help us keep our Customer Service agents working hard. We used this to help our agents' close cases in a week, and see who is doing the most work in a week. This also helped us work on giving people credit where credit is due.
  • Easy to setup
  • Easy for people to view the dashboard
  • Great KPI's out of the box
  • Sometimes the workflows did not fire correctly
  • Creating custom KPI's are harder to setup
  • Wish to have these in a PowerBI
This is a great way to help show people's progress to others. I also liked the way we can set up rewards for those that hit the target. It would be nice to be able to have the data into PowerBI as well since most people are moving reports and KPI's in PowerBI.
I gave it a seven rating for support. The support we used was just the whitepapers and documentation that Microsoft provides. Microsoft does very well in its documentation. I think its pretty simple to install and configure the system, it's pretty basic on getting it setup.
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Microsoft Dynamics 365 - Gamification Scorecard Summary

Feature Scorecard Summary

Sales contest templates (1)
5
Custom sales contests (1)
7
Team competitions (1)
8
Contest flexibility (1)
7
Sales rep view (1)
7
Game notifications & updates (1)
8
Social competition / Game collaboration (1)
8
Sales performance reporting (1)
6
TV streaming (1)
9

What is Microsoft Dynamics 365 - Gamification?

FantasySalesTeam is a sales gamification product meant to drive salespersons' performance and track behaviors beneficial to making sales. Sales metrics can be associated to roles and a point system, following along with a chosen sports theme, to both track the "players" and encourage them to get better. Top performance can be rewarded in multiple ways to increase motivation.

The program integrates with CRM and Excel to receive data, and comes with API integration, mostly to better accept data from any system for the games. A $5 per month/per player gets basic functions, and a $20 per month/per player gets the basics along with an online leaderboard, special contests and unlimited administrators, player profiles, badgets, trophies, "smack talk" boards, and other elements to increase interest, and incent employees.

Microsoft Dynamics 365 - Gamification Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Microsoft Dynamics 365 - Gamification?

Microsoft Dynamics 365 - Gamification is the product formerly known as FantasySalesTeam, originally developed by the Austin based company of the same name, a sales gamification platform acquired by Microsoft (August, 2015).

Who uses Microsoft Dynamics 365 - Gamification?

The most common users of Microsoft Dynamics 365 - Gamification are from Mid-size Companies and the Computer Software industry.