Great for SDR Teams, Amazing CSM Team!
September 26, 2020

Great for SDR Teams, Amazing CSM Team!

Brandon Levine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove for our email outreach to prospects and clients. We realized we can send more emails and automate a lot of our processes. We're always making calls through Groove as well now. We've seen a 40% increase in productivity and we can record the calls as well, which gives us the ability to do call coaching. Groove is primarily being used by our SDR team and CSM team.

Pros

  • Email automation
  • Outbound calling
  • Analytics

Cons

  • Continue improving the UI.
  • Reporting can always improve.
  • 40% increase in productivity
  • Outreach
Groove has the best CSM team I've seen from any vendor. Outreach is one of the best sales engagement platforms I've seen but the promptness in support we receive from Groove outweighs that as well as the price. Most of the sales engagement platforms have some of the same functionality.
The support team uses chat functionality and usually responds in under 5 mins.
I used a competitor in the past and was able to use Groove based on that experience.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove meets the needs for most of the initiatives you're looking to achieve on the BDR front and Sales side. There's a lot of competition in this space so features are usually what sets the software apart and support. Groove's Customer Success team is the best I've seen from software vendors. When chatting with support I've always received a response in less than 5 minutes. At first, we wanted more analytics and integrations with different softphones but with more training, but we realized the analytics were there. Didn't like that Groove didn't integrate with our softphone, but we recently switched to Groove's dialer and immediately saw a 40% increase in SDR productivity.

Comments

More Reviews of Groove, a Clari company

  1. Home
  2. Sales Engagement Platforms (SEPs)
  3. Groove, a Clari company Reviews
  4. User Review of Groove, a Clari company