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Fantastic tool set for Sales
September 26, 2020

Fantastic tool set for Sales

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is being used predominantly by our Sales Department. We're using it for a number of its features, such as external email tracking and engagement, collaboration, workflow management, scheduler, prospect insights, softphone, and more. We have integrated Groove with both our email client and our CRM, which saves us hours per week on exporting/importing data between systems. It gives us great insights into who's engaging with our emails and it's workflow management ensures no communications are missed.
  • Reliable reporting
  • Collaborative features
  • Workflow management
  • Integrations with CRM/email client
  • Sometimes buggy but not overly so.
  • The dialer can be a bit finicky.
  • Saves hours per week. Difficult to put a number on it but I would estimate 4 - 5 hours per week per user.
It's rare that I need support but when I do, they're always on hand and willing to help at a moment's notice.
Slightly buggy but its ability to integrate across multiple platforms is great.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

I've only used Groove within a Sales environment and can't imagine not using it now if I were to move. It's the first thing I open in the morning, to see what my workload is like for the day ahead (how many calls/emails, etc.) and I also check in to see what engagement my recent emails have gotten.