Groove to Improve
June 25, 2021

Groove to Improve

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

It is used by our department as we are a sales team. It adds value in the sense of being able to track a clients movements in terms of opening emails and clicking on links etc. This type of tool for a sales team is invaluable to be honest and without it you are completely blind as this really gives an insight into what they are doing

Pros

  • Tracks how many times a client opens an email
  • Tracks how many times a client opens a link you attached
  • Gives a detailed breakdown for managers on staff performance

Cons

  • Tracing conversation time
  • Importing SFDC users
  • Email tracking
  • call tracking
  • analytics
  • Increased productivity
  • More retention
  • faster sales cycle
I have used other dialers in the past and I have always found the usabilty of those to be unreliable and can often breakdown. This Groove system is extremely reliable and the odd time there is the Customer Service team on hand to help with any issues you might have day to day
Groove is by far and above the best in the business. In previous jobs I have used systems such as Genysys and Stan especially. These were both very not reliable and difficult to use for the average user. As mentioned earlier every sales team should be using Groove to completely manage their funnels along with Salesforce

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove is brilliant for any sales team worth their salt. In my honest opinion this Groove tool should be used by every single sales team across the entire world. Not only does it give an agent great visibility but it also gives the manager great visibility. Could not recommend anymore

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