Wonderful Tool (MX)
June 25, 2021

Wonderful Tool (MX)

Elias Bernal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove helps us to connect directly with Salesforce, we use it to do follow-up flows, email tracking and activity tracking. Solves the transparency and monitoring of commercial activities. Seeing the temperature of the customers and how easy it is to link it with Salesforce is one of the clear advantages of Groove.

Pros

  • Transparency in processes
  • Fully tied to Salesforce
  • Incredible flow system

Cons

  • Doing a whole campaign with Flows has not been so easy for me
  • Calls tend not to be as good even if you have good internet quality
  • Sometimes customers tell us that emails generated with Groove reach them spam
  • Follow Up
  • Transparency
  • Linked to Salesforce
  • Faster deal Cycles
  • Increased Productivity
  • Reduce in 50% the time inverted in salesforce to register tasks
It is very intuitive to use, the connections it makes with Salesforce are wonderful. Tracking all your activities is incredible, also the reporting that the tool has is very clear and easy to read. Having the reading tracking of your emails is something that ensures that your communications are reaching your customers.
I used this tool a few years a go, so the features are not comparable to Groove, sorry fo the few words :(

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Microsoft Power BI, Microsoft 365 (formerly Office 365), Mailchimp Transactional Email (mandrill)
Groove works seamlessly with Salesforce, making registration tasks completely easy. It connects perfectly with lead, customer and campaign listings. Groove does not work very well with LinkedIn or at least it has been difficult for me to understand how it works with it. Sometimes the flows tend to go to SPAM and it does not allow to send attachments.

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