Great investment for our team!
Luis Flores | TrustRadius Reviewer
December 11, 2018

Great investment for our team!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Guru

Guru is primarily being used by our Sales Development and Customer Support teams to have access to common information so that shoulder tapping is alleviated. Because we're a growing company and bringing on a lot of new reps, it helps those new people find quick answers and have easy access to that knowledge.
  • Consolidate group/tribal knowledge
  • Makes that knowledge easily accessible from a web browser
  • Remind creators of the content to make updates by sending email notifications asking to "re-approve" the knowledge
  • Not a whole lot to add here
  • Faster employee ramp up
  • More engagement by having access to the information needed
We did not review any competitors.
Well suited for growing teams that rely on a lot of tribal knowledge. It has freed up time for our more veteran employees to really focus on their own work and empower newer reps to search for their answers before feeling like they have to ask questions. I'd say it will be best suited in teams where one person (or several) can be responsible for always adding and updating content as it can be tricky to keep up with.