Guru in a true sense
September 25, 2023
Guru in a true sense
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru is the go-to tool for any questions I have regarding the process. It comes in handy while dealing with customer queries and helps me provide accurate and relevant information to our members. Information on Guru is easy to access and the navigation is smooth and efficient. When dealing with a customer's query if I am unsure of a process, I have to check the relevant Guru card instead of looking for a subject matter expert or a supervisor, which saves a lot of time.
- The information is structured precisely.
- Navigating Guru is easy as the interface is user friendly.
- It is easy to review and provide feedback to the author that helps to improve relevance and accuracy of the information available.
- The key word search criteria can improve.
- We can use AI to help suggest relevant articles and information while using Guru.
- There can be a universal index added for users to choose categories from to easily access relevant Guru cards.
- Ease of use
- one stop solution for information
- process improvement
- Made information delivery faster and efficient.
- Reduced efforts to provide feedback and coaching.
- Positive impact on customer experience.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes