ProcessSTAR
September 28, 2023
ProcessSTAR
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru houses all the information for us to perform our tasks on a day-to-day basis. This makes life much easier when looking for information to solve a task. It's been constantly updated with pop-ups and functions for us to read in order for us not to miss any updates. Easy to use!!
- It has all the information for my agents to use
- Search option are accurate with just a simple search related words
- Weekly update available
- Comments and Suggestion are available for continuous improvement
- Screenshots of related items
- Card suggestions linked to a topic
- Bookmarked article for easy access
- Linked to our Zendesk tool with card suggestions
- Search option are easy to find with just a guide words
- Task showing most recent update.
- "I read it" - You will never miss an update
- 100% accuracy on the process based on information found in Guru
- Increased Quality score with a 90% passing rate for relevant processes
- 100% retention on the process and easy to find information
- Notion
The search option in Guru is more reliable than in Notion. With just the use of guide words or phrases, it automatically gives search results and is most of the time pointing to the information needed. You won't miss any updates on a specific Guru card especially when you are following them.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes