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Guru is absolutely integral to our operations!
October 03, 2023

Guru is absolutely integral to our operations!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru is our knowledge management tool and it is extremely helpful in the support organization. It's used to organize our support topics for quick reference by our support team and wider team for general knowledge. The content stored in Guru is both to support our end users, but we also use it to outline internal processes and information and updates as well.
  • Knowledge management
  • Support information storage
  • Internal information organization
  • Ability to search more easily
  • Ability to change colour scheme/feeling
  • Ability to be branded with our company brand
  • Ability to store information
  • Ability to organize information
  • Ability to create unique types of cards
  • It's used by our entire support team
  • Used daily
  • Used by teams outside of support as well
  • Ability to provide quick reference

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Guru is integral to the support operations of our organization, it's the central knowledge management tool we use to store topics of support. This involves organizing a broad array of topics and making them searchable. Things like tags, collections, are very important and useful when sifting through the large amount of content contained within Guru.