Guru Review!
October 05, 2023
Guru Review!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru provides us with step by step instructions so we are able to troubleshoot devices for our clients. When our clients call in they are having issues with their devices and utilize us to fix it. With guru we can make sure we are covering all bases and using the correct steps to solve our clients problems.
Pros
- Keeps things organized
- Easy to search
Cons
- Really the things that need to improve are things that needs to be changed by our company.
- They need more guru cards on certain topics
- keywords added so things can be pulled up
- better training on what to search
- Documents
- Instructions on how to do things
- the ability to comment on the gurus if something is wrong or needs to be explained differently
- very positive impact
- like i stated before my company doesnt really train you long on different clients so guru is very essential in order for me to be able to help the customers
I've honestly never had to use anything like guru before. Other companies make sure you are properly trained/prepared before putting you in action. So i would say guru is definitely top tier and very helpful.
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Comments
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