Guru - Making Knowledge Accessible
October 07, 2023
Guru - Making Knowledge Accessible
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We use Guru as our primary source of truth that points users toward content through various places within our tech stack. With many tools at our disposal, it is often a challenge for the end consumers of the content to know where to look to get questions answered. Guru provides these users with a one-stop shop for finding content, minimizing the amount of lost productivity hours that can be allocated towards revenue-generating activities.
- It is a user-friendly UX where the tech takes a backseat to the experience.
- Updates are rolled out thoughtfully and we are kept inform throughout the platform.
- The Slack functionality makes it easy to answer questions in slack with a Guru card.
- I commend the update to the language used in the folder hierarchy. There is an opportunity to continue to refresh the language within Guru to make it more platform agnostic. That will help users understand how to navigate the platform.
- The Slack integration is extremely important for us to answer people's questions on where to find content quickly.
- The Chrome extension also makes it easy to find the necessary knowledge based on the platform a user is interacting with.
- Guru has helped us launch initiatives quicker by allowing us to create knowledge cards that help people understand what the initiatives are and where to find all the necessary information behind it.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes