Fantastic knowledge base for fingertip access to information
March 27, 2024
Fantastic knowledge base for fingertip access to information
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
My company uses Guru to host and maintain our knowledge base, containing all sorts of policy documentation, "how-to" guides, approval matrices, and lots more. As an end-user, I consume information in our knowledge base via Guru, where knowledge is organised into "cards" based on various topics. I most frequently access the knowledge base through the Chrome extension, which allows me to access recent cards or search without having to open a new tab, navigate to the dashboard, etc. It makes fingertip access to the knowledge base fast and very efficient.
- Fingertip access to the knowledge base via the chrome extension
- Good search functionality to find relevant topics and knowledge
- Organised knowledge base with collections further organised by category or topic
- I wish I could hide and unhide the chrome extension content as I'm copying/pasting things into the tab I opened the extension
- It saves me probably 30 minutes per day I'd otherwise spend searching for answers in Slack or asking teammates (which also saves them time too)
- Notion
Notion and Guru are kind of fundamentally different. You could probably hack Notion to serve as a similar knowledge base, but Guru's UX is designed to make searching and accessing this information at your fingertips easy. My company also uses Notion, but to house our internal HR policies, finance policies, etc, whereas Guru is better suited to Sales and Support info.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes